Returns, Refunds & Shipping

Thank you for collecting from Lucy Morningstar Art.

Because each piece is created, signed, and packaged with great care, it’s important that our Returns, Refunds & Shipping policy reflects both the nature of fine art and your rights as a customer.

This page covers:

  1. Limited Edition Prints

  2. Original Artworks

  3. Shipping Fees, Duties & Taxes

  4. Your Consumer Rights

1. Limited Edition Prints

1.1 Change of Mind

All limited edition prints are made to order, signed and numbered, and produced in strictly limited quantities.

For this reason, we are unable to accept returns or offer refunds for change of mind, including (but not limited to):

  • The work doesn’t suit your space as imagined

  • You change your interior decor

  • You prefer a different artwork or size after receiving your order

Please choose carefully and contact us before purchasing if you have any questions about the artwork, size, or framing.

1.2 Damaged or Faulty Prints

If your print arrives damaged or defective, we will make it right.

  • You must notify us within 7 days of delivery.

  • Please email us with:

    • Your order number

    • Clear photos of:

      • The damage to the print

      • The packaging (outer box/tube and inner packing)

Once we’ve reviewed the photos, we will:

  • Arrange a replacement print of the same edition and size at no extra cost, including shipping; or

  • If that edition/size is sold out, offer a full refund or store credit.

In some cases we may ask you to return the damaged print or destroy it and provide photographic proof, so we can ensure it never enters the market as part of the edition.

1.3 Lost Parcels

If your order does not arrive within the estimated timeframe:

  1. Please contact us so we can open an inquiry with the courier.

  2. If the parcel is confirmed lost, we will:

    • Send a replacement print of the same edition and size at no additional cost; or

    • If that edition/size is sold out, offer a full refund or store credit.

1.4 Color & Display Disclaimer

Every care is taken to photograph and describe each artwork accurately. However, colors can appear differently on different screens and devices.

  • Minor variations between what you see on your device and the final print do not constitute a defect and are not grounds for a refund or replacement.

If you’re unsure about color, please contact us before purchasing.

2. Original Artworks

Original paintings are unique, one-of-a-kind works. Our policies reflect that.

2.1 Change of Mind

Because originals cannot be resold as “new” once they’ve left the studio, we do not accept returns or offer refunds for change of mind on original artworks.

This includes situations where:

  • You decide the work doesn’t suit your home or office

  • You change your decor or move house

  • You later prefer a different piece

Please consider your purchase carefully and feel free to ask for additional photos, videos, or context before committing.

2.2 Damage in Transit (Originals)

If your original artwork arrives damaged, we will take responsibility and handle it with care.

To qualify for a refund:

  1. You must notify us within 7 days of delivery.

  2. Please email us with:

    • Your order number

    • Clear, detailed photos of:

      • The damage to the artwork

      • The exterior packaging

      • Any internal packaging (bubble wrap, corners, crate, etc.)

Once we confirm the damage:

  • We will either:

    • Arrange a prepaid return label or courier pickup for the artwork, and

    • Provide instructions to ensure it is securely repacked (ideally in the original packaging or equivalent protection).

  • After the artwork is safely returned and inspected, we will issue a:

    • Full refund of the artwork price plus original shipping; or

    • Store credit for the full amount, if you prefer.

You will not be asked to pay return shipping for an original artwork that has been damaged in transit.

If the artwork is confirmed as irreparably damaged by the courier and cannot be returned (for example, if the shipping company’s own claim process requires disposal), we may waive the physical return and process your refund based on documentation and courier confirmation.

2.3 Lost Shipments (Originals)

If an original artwork is marked as lost by the courier:

  • We will work with the courier to investigate.

  • If it is confirmed lost, we will issue a full refund, including the original shipping cost.

Because originals are unique, they cannot be replaced. Once a loss is confirmed, your refund will be the final resolution.

2.4 Color, Surface & Hand-Made Features

Original artworks often show subtle surface details, brushstrokes, texture, and minor variations that are part of the artist’s process.

Please note:

  • Small variations in color, texture, or visible brushwork compared to online photographs are not considered defects.

  • These nuances are inherent to original, hand-painted works and are part of their value.

3. Shipping Fees, Duties & Taxes

3.1 Shipping Fees

  • Shipping fees are non-refundable except where we have made an error or the item is confirmed faulty, damaged in transit, or lost.

  • In cases of confirmed damage or loss where a refund is issued, we will refund the artwork price and original shipping costs.

For limited edition prints:

  • If an item is returned or refunded due to change of mind (in the rare case that we approve an exception to our policy), any refund will exclude shipping, and return shipping will be at the buyer’s expense.

3.2 Customs Duties & Import Taxes

For international orders:

  • Any import duties, taxes, or customs fees charged by your country are the responsibility of the buyer.

  • These charges are not included in our prices or shipping fees and cannot be refunded by us if:

    • You refuse to pay them and the parcel is returned, or

    • You later decide you do not wish to keep the work.

If a parcel is returned to us due to unpaid duties or refusal of delivery, any refund issued (if applicable) will exclude:

  • Original shipping costs

  • Any return shipping or additional fees charged by the carrier

4. Your Consumer Rights

Lucy Morningstar Art is based in Australia.

Nothing in this Returns & Refunds policy is intended to exclude or limit any rights you may have under:

  • Australian Consumer Law (ACL), or

  • The consumer laws of your country of residence, where these apply and cannot be excluded by contract.

If you believe your situation falls under statutory rights beyond what is outlined here, please contact us and we will review your case in light of the applicable law.

5. How to Contact Us

For any questions about this policy, or to start a damage or lost-parcel claim, please contact:

  • Email: lucy@lucymorningstar.art

  • Subject line: “Return / Refund Request – Order #[your order number]”

Include your order number and as much detail as possible (photos, dates, courier tracking) so we can resolve the issue quickly and fairly.