Returns, Policies & Terms

Returns

We want you to be satisfied with the quality of the products you order with us. If you are not satisfied with the quality of a product, please get in touch with us within 10 days of receiving the item, and we will do everything we can to investigate and find a solution for you. If your claim is validated, we will be happy to send a complimentary replacement order.

If for some reason, your art prints arrive damaged during transit, or you have been sent the wrong prints, or the wrong quantity of items, please email us with photo evidence within 10 days of receiving the order, and we will also cover the costs of a new order.

Please keep in mind that colour calibration may vary from device to device. We recommend that you view the artworks on multiple devices for a more accurate expectation before making a purchase.

Please also be mindful when choosing the style, size, and other specifics of your art, as we do not accept returns if you "change your mind".

We are not liable to refund, exchange, or replace any goods damaged due to mishandling by the customer. For example, smudging fingerprints, tearing, dropping the frame, etc..

Intellectual Property Notice

Rights to all artworks remind the sole property of Lucy Morningstar Art, including after purchase. This includes the purchase of originals, commissions, canvas prints, fine art prints, merchandise, and all current and future reproductions of any kind. The purchase of any item, original or otherwise, does not grant the customer permission to mint the artwork into an NFT, print, distribute, and reproduce the artwork in any form.

Positing images of the items purchased on social media and tagging the artist are always welcome and does not breach this clause.

Shipping

The processing times and shipping rates can be found on each product page.

Please check your shipping address and make sure it is correct. We may not be able to redirect your order if you change your address.

You will receive tracking information as soon as your order is shipped, with estimated delivery date.

Your packages are insured and sent by Express via Australia Post or Courier, so late delivery is a rarity.

Still, you have not received your order past the estimated delivery date, we recommend you wait for two business days, and if it still doesn't arrive, you can use the tracking information and contact the carrier for an update. If they are unable to help, feel free to contact us, and we will do our best to resolve the issue at the earliest.

Duties and Taxes

Our studio and printer are both located in NSW, Australia. Originals, commissions, fine art prints, and canvas prints will all be shipped from Australia. Any applicable taxes and duties are not included in the checkout total. Some countries charge import taxes and others do not. It is the responsibility of the customer to research the custom policy of the destination country, and pay any duties and other similar charges. If you refuse the pay the additional amounts, your delivery will be returned to us. You may not be eligible for refund if you refuse to pay the custom charged by your country and your order returned to us.

Items are declared at purchase value for exporting and documents will not be falsified.